When you buy a new appliance, air conditioner, or even build a home, one of the first things you’ll hear about is the warranty. But while most Australians know a warranty is meant to offer protection, many still fall for some common myths about what warranties do—and don’t—cover. Understanding the facts behind warranties can save homeowners from unnecessary costs, misunderstandings, and disappointment when something goes wrong. Whether you live in the Blue Mountains or anywhere across Australia, here’s what you need to know about warranty myths and the truth behind them.
Myth 1: “If I have a warranty, I don’t need to worry about maintenance.”
The reality: Most warranties actually require regular maintenance to stay valid. Manufacturers and installers often include fine print in warranty documentation that states the product must be properly maintained—sometimes even professionally serviced on a regular schedule. This is especially true for air conditioning systems, hot water units, and other home appliances. For example, if your split system AC breaks down after two years, but you haven’t cleaned the filters or booked a service since installation, your warranty claim might be rejected.
Tip: Always read the maintenance requirements in your warranty. Keep a log of services and receipts in case you need to prove your upkeep.
Myth 2: “The warranty covers everything.”
The reality: Warranties are limited—they cover defects, not wear and tear or damage caused by misuse. Warranties typically only cover manufacturer faults or workmanship issues. If something breaks due to regular use, age, neglect, or an external factor (like power surges, pests, water damage, or accidental impact), you may be out of luck. Let’s say your washing machine stops spinning because a coin damaged the drum—chances are that won’t be covered. Same goes for a heat pump damaged by a possum nesting in the outdoor unit.
Tip: Don’t assume you’re covered—check what the warranty includes and excludes.
Myth 3: “All warranties are the same.”
The reality: Warranties vary widely depending on the brand, product, installer and even the country of purchase. In Australia, you might come across manufacturer warranties, installer warranties, extended warranties, and statutory warranties—and they’re not interchangeable.
- Manufacturer warranties cover product defects.
- Installer warranties apply to how the product was installed.
- Extended warranties are often optional and sold separately (and not always worth it).
- Statutory warranties are part of your consumer rights under Australian law, whether or not a written warranty exists.
Tip: Understand who provides each part of your coverage. For example, if an air conditioner leaks due to poor installation, the installer—not the manufacturer—will be responsible.
Myth 4: “If it’s out of warranty, I have no rights.”
The reality: Under Australian Consumer Law (ACL), you may still have rights even after the official warranty period ends. ACL guarantees that products must be of acceptable quality, match their description, and do what they’re meant to do. For larger purchases like fridges, dishwashers or HVAC systems, this means you could be entitled to a repair or replacement even after the warranty expires—if the product fails earlier than reasonably expected.
For example, if your air conditioner fails after three years and you’ve taken good care of it, but the manufacturer’s warranty was only for two years, you might still have a valid claim under consumer guarantees.
Tip: Don’t walk away from a failed product just because the paperwork says the warranty has ended—speak with the supplier or contact the ACCC if you need help asserting your rights.
Myth 5: “I have to register my warranty or it’s not valid.”
The reality: In most cases, your warranty is valid from the date of purchase, whether or not you register it. Some manufacturers encourage you to register for better support or to receive updates, but registration usually isn’t a legal requirement. The purchase date, your receipt, and the product serial number are what really matter.
Tip: Keep your receipts, take a photo of the model number, and store all documents in one place. It’ll make life easier if you ever need to make a claim.
Myth 6: “DIY repairs won’t affect my warranty.”
The reality: DIY work often voids warranties—especially on electrical, plumbing, or installed systems. Trying to fix your oven, AC unit, or even a faulty tap without a licensed professional might seem like a cost-saving idea, but it can backfire badly. Many warranties are voided immediately if anyone other than an authorised technician works on the product. This also applies to modifications, like drilling into an appliance to fit it differently, using incorrect parts, or not following installation instructions.
Tip: Always check the warranty terms before attempting any repairs or modifications. If in doubt, call the manufacturer’s support line.
Myth 7: “The longer the warranty, the better the product.”
The reality: A long warranty doesn’t always mean higher quality—sometimes it’s a marketing tool. Some companies offer extended warranties to give the impression of reliability, but a longer warranty might have more fine print, exclusions or limited coverage after the first year. Conversely, a short warranty period doesn’t always mean poor quality either—especially if the product is priced appropriately.
Tip: Instead of looking at warranty length alone, consider the reputation of the brand, the level of after-sales support, and real customer reviews.
Related Questions
Do I need to keep the original packaging to claim a warranty?
Usually not. As long as you have your proof of purchase, the packaging isn’t necessary. However, some return policies (especially for online retailers) may request the original box, so check with the supplier.
Can I transfer my warranty if I sell the house or appliance?
It depends. Some warranties are tied to the original purchaser, while others are transferable—especially if it’s part of a home system like ducted heating or solar panels. Always ask or check the terms.
What’s the difference between a warranty and a service contract?
A warranty is usually included with your purchase and covers defects. A service contract (or extended warranty plan) is something you pay extra for and may include servicing, maintenance, or coverage for breakdowns not covered by the original warranty.
Should I buy extended warranties?
Not always. Many extended warranties duplicate rights you already have under ACL. Sometimes they’re worth it for convenience, but always read the fine print before paying extra.
Conclusion
Warranties offer peace of mind, but only if you know how they work—and what they don’t cover. Don’t let common myths catch you out. By reading the fine print, following maintenance requirements, and understanding your rights under Australian Consumer Law, you’ll be better equipped to protect your home and your wallet. So next time you hear “don’t worry, it’s under warranty,” take a moment to double-check exactly what that means. A little knowledge can go a long way—especially when your air conditioner breaks down just before a 40-degree weekend!
