Getting a quote for a new air conditioner can be exciting—but also a bit confusing. With technical terms, pricing breakdowns, and optional extras all squeezed into a few pages, it’s easy to miss key details that could affect your budget or your expectations.
Whether you’re installing a split system in your Blue Mountains home or upgrading to ducted air con, understanding what’s actually included in your quote (and what isn’t) will help you make an informed decision—and avoid unpleasant surprises down the track. Here’s a plain-English guide to reading an air conditioning quote like a pro.
1. Equipment Supplied
A typical AC quote will list the brand, model, and size of the unit being installed. This should include both the indoor and outdoor components, such as: Indoor wall unit (for a split system), Outdoor condenser, Control panel or remote, Thermostat (for ducted systems), Wall brackets or mounting feet (if needed).
What to check: Is the quoted unit the right size (in kilowatts) for your space? Is it a well-known, reliable brand? Does the model include inverter technology for energy efficiency? Is Wi-Fi control or smart connectivity included or optional?
2. Installation Costs
This section outlines the labour charges for installing your system. It should cover: Standard installation of the indoor and outdoor units, Electrical wiring and connection to a power source, Refrigerant piping and insulation, Drainage setup for condensate, Testing and commissioning. Most reputable installers will include standard installation in the quote—but note that “standard” can vary between providers.
What to check: Are any conditions listed (e.g., outdoor unit must be installed on a ground-level wall)? Is there a charge for difficult access, roof mounts, or second-storey installations? Are licensed trades (electricians, plumbers) completing the work?
3. Electrical Work
Some quotes may separate out the electrical component. This could include: Supplying and fitting an isolation switch, Running new cabling to the switchboard, Upgrading circuit breakers or safety switches, Compliance certification. If the quote simply says “electrical work not included”, you’ll need to factor in extra costs—either by hiring your own electrician or requesting an amended quote that includes it.
What to check: Is the electrical work included or an optional extra? Will a certificate of compliance be issued?
4. Pipework and Conduits
Refrigerant pipework, insulation and external conduit (the protective cover) should be listed clearly. Most quotes include up to a certain length—often 3 to 5 metres of piping—before additional charges apply.
What to check: How much piping is included in the price? What’s the cost per metre if more is needed? Are bends, joiners and wall penetrations included? Homes with longer pipe runs, multiple storeys, or limited access may require additional materials and labour.
5. Wall Penetrations and Mounting
If your indoor unit needs to be mounted to a wall or your outdoor unit needs brackets or a slab, make sure this is clearly stated. Some installations require wall penetrations through brick or timber, which may incur extra labour time or tool hire.
What to check: Are mounting brackets, wall sleeves or support frames included? Will the outdoor unit be installed on the ground, wall-mounted, or on a roof? Is there any mention of weather protection (e.g. covers, hoods)?
6. Removal of Old Units
If you’re replacing an existing air conditioner, find out whether the quote includes removal and disposal of the old system. Some companies offer this for free; others charge a fee or leave it up to you.
What to check: Is old unit removal included? Will the installer patch or make good any holes or damage? Is rubbish removal part of the service?
7. Ducting (For Ducted Systems)
For ducted systems, a major component of the cost will be the ducting layout and installation. This includes: Flexible ducting, Ceiling or floor vents (diffusers), Return air grille, Zoning (if applicable).
What to check: Is ductwork included in the price? How many zones and vents are being installed? Are the ducts insulated? Zoning systems (where you can control different areas of the house individually) can be a great energy saver—but may come at a premium.
8. Compliance and Certification
All air conditioning work in Australia must comply with national safety and building codes. Your installer should provide: A certificate of electrical compliance (from a licensed sparkie), Refrigerant handling licence details, Warranty registration (for the system and workmanship).
What to check: Will you receive all relevant compliance certificates? Are the installers ARCtick licensed (for refrigerant handling)? Does the quote mention insurance or liability coverage?
9. Warranties
Warranties can differ between the manufacturer and the installer. It’s important to know what you’re covered for. Manufacturer warranty: usually covers defects in the unit itself (typically 5 years). Installer/workmanship warranty: covers how the unit was installed (usually 1–5 years).
What to check: How long are both warranties? What could void the warranty (e.g., lack of servicing)? Do you need to register the unit to activate the warranty?
10. What’s Not Included
This is where many homeowners get caught out. If your quote doesn’t clearly say what’s excluded, always ask. Common exclusions include: Roof work or ceiling access, Upgraded switchboards, Painting or plastering after wall penetrations, Travel beyond a set distance from the installer’s base, Council permits (for heritage-listed homes or apartment buildings).
What to check: Are potential extras listed? Is there a contingency fee for unexpected complications? What happens if additional work is needed once installation begins?
Related Questions
Should I get multiple quotes?
Yes. Getting 2–3 quotes helps you compare not just price, but also clarity, inclusions and professionalism. Be wary of unusually cheap quotes—they often cut corners.
What should I ask the installer before accepting a quote?
Ask how long the installation will take, whether they’re licensed, what after-sales support is offered, and how warranty claims are handled.
Can I negotiate the quote?
In many cases, yes. You might ask for a discount on accessories, removal fees waived, or an extended warranty if you accept the quote promptly.
Is a site visit required before quoting?
Not always, but it’s recommended. A proper site inspection helps avoid surprises on installation day and ensures the quote is accurate.
Conclusion
Reading an AC quote doesn’t have to be overwhelming. Once you know what to look for—and what questions to ask—you’ll be in a strong position to choose the right system and installer for your home. Remember, the cheapest quote isn’t always the best value. Clarity, experience and honest communication matter just as much as the final price. By carefully reviewing your air con quote and understanding what’s included and what’s not, you’ll avoid unexpected costs, make smarter decisions, and enjoy year-round comfort without the drama.
